Return & Refund Policy
Right of Withdrawal
You have the right to return your order within 14 days from the date you receive your item.
To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:
After notifying us, you have an additional 14 days to return the item.
Returns
To be eligible for a return, the item must:
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be unused and in the same condition that you received it
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be in its original packaging
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not be damaged or excessively used beyond normal inspection
Customers are responsible for return shipping costs unless otherwise agreed.
Please send returns to:
Falgren Strings Production
Englebjergvej 67
4700 Næstved
Denmark
We recommend using a tracked shipping service, as you are responsible for the item until it reaches us.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at:
Please include your order number and photos of the issue when possible.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Falgren Strings Production
Email: bjarke@falgren.com
Phone: +45 26717954